Frequently Asked Questions
Everything you need to know about shopping with Neurogum India.
What is the estimated delivery time for my order?
We typically process orders within 24-48 hours. Shipping usually takes 3 to 7 business days depending on your location within India.
What is your return and exchange policy?
We offer a 7-day hassle-free return and exchange policy. Items must be unworn, unwashed, and have all original tags attached to be eligible.
How can I track my shipment?
Once your order is dispatched, you will receive an email and SMS with a tracking link and AWB number to monitor your package in real-time.
Are there any shipping charges?
We offer free shipping on all prepaid orders across India. For Cash on Delivery (COD) orders, a nominal convenience fee of ₹99 is applicable.
What payment methods do you accept?
We accept all major Credit/Debit cards, UPI (Google Pay, PhonePe, Paytm), Net Banking, and Cash on Delivery.
How do I ensure I pick the right size?
Each product page features a detailed size chart. We recommend measuring a similar garment that fits you well and comparing it to our specifications.